Return Policy


Last Updated: March 5, 2021

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

Order Cancellations

For physical items, orders that you submit may be eligible for cancellation within the first 24 hours of ordering. Please send me an email at admin@shop.roundthecauldron.com to start this process. Custom orders cannot be canceled once I have started working on them. This usually happens within 24-48 hours depending on the item and materials available.

Downloadable and virtual orders cannot be canceled.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases, or downloadable and virtual items].  These items are not eligible for a return, refund, or exchange.

Shipping

To initiate a return, please email us at admin@shop.roundthecauldron.com.  Please include the email address you ordered from, the item ordered, and an order number if you have it.

All returned merchandise should be sent to us at PO 2191, Seffner, FL 33583.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

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